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Mastering the Interview

Provided by:     CollegeGrad.Com

"To be a great champion, you must believe that you are the best.
If you're not, pretend you are."
- Muhammad Ali -

You are a special person. You know it. Your Mom knows it. Your Dad knows it. Your siblings know it (but probably won't admit it to anyone else). Your Mom really knows it. Your friends and relatives know it. But unless you convince the interviewer of your special talents and abilities, you will fade into that great dark abyss of Interviews Lost.

Study this Section. Get comfortable with the techniques and tactics before your first interview. Remember, every interview counts. Every time you interview successfully, you move one more golden step toward the job offer and career of your dreams.


The Truth about Interviewing

The Personal Connection Technique

The Three Step Interview Process
The Personality Matching Technique
The Handshake Matching Technique

The Eight Types of Interview Questions
The Competency Answering Technique
The Behavioral Answering Technique
The Compelling Story Technique

The Quotable Quotes Technique
The Hero Technique
The Pregnant Pause Technique
The Successful Vagabond Technique

How to Never Be Nervous Again
The Rowboat Technique
Ten Tough Interview Questions and Ten Great Answers

Fifty Standard Interview Questions

Top Ten Critical Success Factors

One Interview Question That Nearly Every College Student Fails

What to Do If You Are Asked an Illegal Question

Don't Commit One of the Worst Interview Sins

The Parroting Technique

The Safety Valve Technique

The Reframing Technique

The Experience of a Lifetime Technique

The Articulation Factor

The Dirty Dog Theory

The Abraham Lincoln Technique

The Pride of Ownership Technique

The Competitive Posture Technique

The One Question to Ask Every Interviewer

Questions to Ask the Interviewer

The Money Response Technique

The Lockdown Technique 

 

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The Truth About Interviewing

"But it seemed to go so well! We talked about everything...campus life ...the weather...the football season. I just don't understand why I got a rejection letter... "

Beware the interview that gets too chummy. It may be that the interviewer has already rejected you and out of politeness passes the remaining time talking about everything but you.

The truth about interviewing is that most initial interviews only last about five minutes. Oh, sure, the actual interview always takes longer than that. Twenty minutes. Thirty minutes. Sometimes even an hour. But the interview is usually over in five minutes or less. If you have not convinced the interviewer by the five minute point that you are the right person for the job (or at least a contender who should be taken to the next level), it can be next to impossible to recover. Recoveries do happen. But they are very rare.

In that first five minutes of the interview, I will have noted many critical aspects. Your appearance. Your grooming. Your handshake. Your personal presence. Your eye contact. Your articulation. And, most importantly, your personality. Notice that I did not mention anything about your coursework, your GPA, or your work experience. That is what got you to the interview in the first place. But it is the "soft factors" that will take you to the next level.

Having taken the right courses, having good grades (critical!), and having related work experience are all important selection criteria. But they do not matter one iota if you are not a strong personal fit for our company.

The truth is that most interviewers are seeking individuals who are able to personally present themselves well in a face-to-face interview. They are seeking to recommend those who will be a good reflection upon themselves and their selectivity. So most interviewers naturally gravitate to specific "critical success factors" that have worked for them consistently.                     Back to the List

   

The Personal Connection Technique

No matter how good you look on paper, no matter how well you present yourself, no matter how well you answer their questions, you will not get the job unless you make a personal connection with the interviewer. I need to know from the very start that you are someone I can trust to represent me and my company. How do you establish that trust? Simple. At the very beginning of the interview, when the introductions are being made, concentrate on looking directly and solidly into the interviewer's eyes, giving them your sweetest and most endearing smile. I tend to think of it as a "shy smile," or, if we can venture into the bounds of cuteness, a "cute smile." The bottom line is to make it a warm and friendly smile. Then think about the fact that you are truly pleased to be there in the presence of this person. Establish that personal connection both physically and mentally with the interviewer.

How do you know when the connection is made? When they return your smile in a comfortable, relaxed manner, you are connected and ready to communicate on a personal level. Remember, I only hire people I am comfortable with. If the connection is not made, I won't hire. So take the time to establish that personal connection.

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The Three Step Interview Process

In its simplest form, the interview consists of three distinct steps:

1.      Establish rapport

  1. Gather information

  2. Close

It is vitally important to understand these basic steps in order to be successful in your interviewing. Each step carries with it a different focus and emphasis. Each step has its own protocol and requirements. And successful completion of each step is critical for you to go on to the next step in the process, whether that be another interview or the actual job offer.

It is important to note that there is a dual responsibility for successful completion of each of these steps. The employer has a responsibility to follow through in each step, yet you have a greater responsibility. If the employer fails in his responsibility, the company will potentially fail to hire a qualified candidate. But if you consistently fail in your responsibility, you will fail to be hired. So you need to take personal responsibility for your side of the interview process.

The establishing rapport step is where the vital first impressions are formed. Some employers will claim to be able to make a decision about a candidate in thirty seconds or less. The truth is that you will set the tone for the interview through your physical appearance and initial responses. If you start off poorly, you can recover, but only after a herculean effort. Your personal appearance will speak volumes before you ever utter a word.

Many interviewers are analyzing you in reference to the company culture. Does this person fit in? Would this person represent our company well? Would others feel I made a good selection in recommending? And the small talk is actually big talk, since it will greatly affect how you are perceived in the eyes of the interviewer. It's not necessarily the words you say, but how you say them.

Your verbal articulation and vocabulary will be noted, especially any variance, positive or negative, from the standard. If you have done your interview homework and have fully researched the company, the words will flow smoothly. If not, it will show. This is where your positive attitude and confidence will establish the tone for the interview. And this is the step during which you have the opportunity to make your personal connection with the interviewer.

In the gathering information step, the employer will be asking questions and matching your answers against their critical success factors. Some of the questions will be closed-ended, such as "What was your GPA?" Others will be open-ended behavioral questions, such as "Can you give me an example of a time when you had to make an unpopular decision?" While preparation is important, your honesty and sincerity in answering should be evident. Most interviewers are keenly aware of when they are being snowed. The questions in this step will usually be probing questions which drill deep into your background, attempting to get past the interview veneer. Although you may have pre-sold the interviewer in the establishing rapport stage, you will need to solidify the employer's view in this stage. The outward questions are designed to answer the inner doubts. You will be judged on attitude (Are they always this pleasant or is there someone evil lurking beneath the surface?), work ethic (Will they really work hard or are they just looking for a cushy job?), intelligence (Does this person really understand the industry concepts or is he reaching?), and honesty (Is the person really this good or are they just acting?).

You will be subject to the individual whims of each individual interviewer. Often not by design, but due to lack of training. The only individuals who have truly been trained to interview (Human Resources) usually do not have the hiring decision. So the hiring manager interview is usually less structured and more subjective. And in the end, an imperfect decision will be formed from an imperfect interview process. If you have not sold the interviewer by the end of this step, you will have great difficulty in resurrecting.

In the close step, the interviewer will set the hook for the next step. If you have succeeded to this point, the conversation will center around the interviewer selling you on the company and the next steps in the hiring process. If you have failed to this point, the conversation will center on the football team, the weather, or any other neutral subject which provides for a clean disengage. If your interview was successful, there will usually be an indication of future steps. You may be given further company information which is reserved for only the select few.

No matter what your view of the interview to this point, it is important to personally close the interview by establishing continuity of the process. Understand what the next step will be. "We will be reviewing all of the candidates and getting back to you," is not necessarily a close-out, although it is the standard response when there is no interest. Make certain you understand the next steps and be prepared to follow up on your side. Always pursue each interview as if it were your last. You can always back away from it later if you truly have no interest, but you cannot back away from a company that you failed to impress.

Understanding the basic steps of the interview is only the starting point. You need to be fully prepared for different personality styles, different interview styles, and different questions. You need to master your ability to present the very best you.     Back to the List

 

 

 

The Personality Matching Technique

This technique is the secret to successful interviewing. If you read nothing else, read this technique. There is a simple key to success in interviewing that very few people utilize. It is the process of mirroring the personality of the person to whom you are speaking, a process that I refer to as "Personality Matching." It is based upon the proven fact that we like people who are like us. It is the halo effect in action--anyone who is like me must be a good person. Result? Instant rapport.

Any good salesperson is aware of this simple technique. Want evidence? The next time you get a call from a telemarketer, do not hang up. Instead, stick with them a few minutes just to hear their pitch. You will probably know pretty quickly if you are dealing with a "greenie" who is reading from a script or a seasoned professional. If it's a greenie, give them a polite "no thank you" and hang up. But stick with the pro through the entire call. Why? Because now we are going to have some fun.

In the beginning of the call, talk to them in a very quick and upbeat voice, possibly somewhat higher in pitch. If they are good, they will follow right along with you, matching your tempo and pitch. If not, they are still a greenie, operating in their own little world--end the call. But if they follow along, here comes the fun. Gradually slow down your rate of speaking and lower your voice in both volume and pitch. Guess what? The true pro will follow you all the way down. Surprised? Don't be. Just as a telemarketing pro is trained to do this (and at this point may not even be conscious of what they are doing), any good marketing person does the exact same thing. Whatever the industry, the most successful salespeople are the ones who meet you (the customer) at your level.

In the same way, the best interviewees are the ones who have the ability to meet the interviewers at their level. "Wait a minute, shouldn't that be the job of the interviewer?" No! The only interviewers who have actually been trained at interviewing (Personnel/Human Resources) are usually not the ones who make the final hiring decision. Even some of the best interviewers are totally unaware of this technique or are unwilling to apply it.

So how does one do this "personality matching thing?" First match the voice and then the physical characteristics of the interviewer. In matching the voice, the most important aspect is to match the rate of speaking (tempo), then match the pitch. In matching the physical characteristics, it is most important to match (or at least reflect) the facial expressions, then the posture (sitting back or forward, etc.). Although you should not be trying to "mimic" (like a mime in action), you should attempt to closely match him or her.

To be effective with this technique, you need to first understand your own personality range. For some of us, it is quite wide and variant. For others, it may be more narrow. As an example, I consider myself to have a very wide personality range--I am very comfortable in matching both the very flamboyant and the very subdued. Each type is at an extreme end of my personality range. Most people, however, operate in a somewhat narrower personality range. The key is to be able to identify your personal bounds of comfort.

So what do we do if the person we meet with is talking a mile a minute? Should we try to artificially match that person, if it is outside of our personality range? Quite simply, no. To attempt to act like someone we are not would be "faking it." It's better known as being two-faced and in the business world it can be a real killer. Some people end up getting sucked into this trap in order to get the job, then go through a continual living hell as they are forced to fake it for the duration of the job. Don't do it. But you should be aware of what your personality range is and be willing to move fluidly within that range to accommodate the personality of the individual with whom you are meeting.

Personality matching does not mean perfect matching (it never is). It does mean that we should do our best to come as close as possible to matching the other person's personality within the bounds of our own personality range. Keep in mind that there is no "perfect personality" (or perfect anything on this earth, for that matter) since what is perfect to one will always be lacking in some way to another. Perfection is relative to the recipient. Remember that.

As a side note, think about someone you truly dislike. In most cases, it's because the person is outside your personality range, usually in the upper extreme (too loud, too pushy, too cocky, too egotistical, too stuffy, etc.)--they are "too much" of something that you do not embrace in your own personality. If you have a "too much" area in your own personality, you are best advised to bring it under strict control, not only in interviewing, but in your life in general.

If you put into practice this one technique, you will likely increase your chances of success dramatically, and not just in interviewing. Personality matching is a technique that you can use in virtually all areas of human communication.     Back to the List

 

 

 

The Handshake Matching Technique

The Handshake Matching Technique

Apply the same principle of the Personality Matching Technique to handshakes. Don't get confused by the "too hard" or "too soft" handshake psychology baloney. There is no absolute when it comes to handshakes because the effectiveness of the handshake is defined by the recipient. So is the handshake unimportant? No. But it would be wrong to attempt to come up with "the perfect handshake." There is no such thing, since each person receiving your handshake has their own definition of perfection. It's relative to the person who has your fingers in their grasp. Therefore, a truly effective handshake is going to be a "mirror" of the handshake being offered. Match the person's handshake the same as you would their voice or posture.

While personality matching is dynamic and takes place over an extended period of time, the handshake lasts just one to two seconds. So how do you adjust? Use a medium grip handshake, placing your hand so that the soft skin between your thumb and forefinger comes in contact with the same location on the recipient's hand. Then be prepared to squeeze down on the gorilla or lighten up on the softie, as necessary. Don't get into a wrestling contest. Again, just as with personality matching, you don't have to match the extremes. Just move to that end of your "handshake range." Practice a few times with a friend. Or better yet, practice with a loved one.  

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The Eight Types of Interview Questions

Interviewing is not a science. Nor is it an art form. It is simply an imperfect form of human communication designed to increase the predictive validity of potential employer-employee relationships. And it is very imperfect .

There are basically eight types of questions you may face during the course of an interview:

1.      Credential verification questions
This type of question includes "What was your GPA?" and "How long were you at . . . " Its purpose is to place objective measurements on features of your background.

  1. Experience verification questions
    This type of question includes "What did you learn in that class?" and "What were your responsibilities in that position?" Its purpose is to verify experiential features of your background.

  2. Opinion questions
    This type of question includes "What would you do in this situation?" and "What are your strengths and weaknesses?" Its purpose is to subjectively analyze how you would respond to a scenario. The reality is that "Tape #143" in your brain kicks in and plays when you recognize the question and play back the pre-programmed answer.

  3. Dumb questions
    This type of question includes "What kind of animal would you like to be?" or "What do you think flubber is made from?" Its purpose is to get past your pre-programmed answers to find out if you are capable of an original thought. There is not necessarily a right or wrong answer, since it is used primarily as a test of your ability to think on your feet.

  4. Math questions
    This type of question includes "What is 1000 divided by 73?" to "How many ping pong balls could fit in a Volkswagen?" Its purpose is to evaluate not only your mental math calculation skills, but also your creative ability in formulating the mathematical formula for providing an answer (or estimate, as can often be the case).

  5. Case questions
    This type of question includes problem-solving questions ranging from: "How many gas stations are there in the U.S.?" to "What is your estimate of the U.S. online retail market for books?" Its purpose is to evaluate your problem-solving abilities and how you would analyze and work through potential case situations.

  6. Behavioral questions
    This type of question includes "Can you give me a specific example of how you did that?" or "What were the steps you followed to accomplish that task?" Its purpose is to anticipate predictable future behaviors based upon past responses.

  7. Competency questions
    This type of question includes "Can you give me a specific example of your leadership skills?" or "Explain a way in which you sought a creative solution to a problem." Its purpose is to align your past behaviors with specific competencies which are required for the position.

It is interesting to note that the first four types of interview questions listed have a predictive validity for on the job success of just 10 percent. And 10 percent predictive validity is the same level that is generated from a simple resume review. Math questions increase the predictive validity to 15 percent (since it tests intelligence, commonly a key competency for most positions) and case questions raise the predictive validity to 25 percent (and slightly higher for consulting positions). Behavioral and competency interviewing, on the other hand, yield a predictive validity of 55 percent. Still far from perfect, yet much more reliable for most interviewers. Interestingly, the first four question types are still the favored approach by most untrained interviewers, simply due to lack of experience. Behavioral and competency interviewing is gaining greater acceptance by trained interviewers because past performance is the most reliable indicator of future results, especially when it is tied to the specific competencies for the position. Companies such as Accenture have modified this approach with specific critical behavioral interviewing to target those behaviors which provide the highest correlation with the required competencies for highly predictive positive results.         Back to the List

 

   

 

The Competency Answering Technique

Competency interviewing can often be the most difficult type of interviewing, both for the interviewer and the interviewee. For the interviewer, it requires understanding the competencies required for success in the position, which often can include a detailed analysis of the position as well as current employees who have succeeded in the position (and their common competencies). Yet when performed accurately, it can produce highly successful results.

An example of a competency is intelligence. The specific competency for a position may require someone with a minimum intelligence level. Competency-based questions which can probe this competency could include:

  • "What were your SAT (or ACT) scores?" (since the SAT and ACT provide a general guideline to IQ and general intelligence.

  • "Describe how you learn new things." (which will give the interviewer an opportunity to drill down on any specifics to better understand your learning style and approach)

  • "What is your IQ?" (yes, they might actually ask that question and yes, in general, they can)

These are just a few sample questions on one specific competency (intelligence). Other competencies which may be measured may include creativity, analytical reasoning, strategic skills, tactical skills, risk taking, integrity, drive, organizational skills, teamwork, willingness to change, enthusiasm, ambition and life balance, just to name a few. A fully developed competency model may have as many as 30-50 different competencies that are being evaluated. And yes, it can produce a more grueling interview process.

For the interviewee, it may not be readily apparent that the interviewer is evaluating you on a competency-based model. And even if you are aware of a competency question, you likely will not know what the requirements are for the competency for the position. Just because there is a competency being measured for a position does not mean that it must be at a high level for success. Successful competency interviewing focuses on those key competencies which are critical to success in the position.

So how do you answer competency questions? First, by probing the key competencies. The opportunity you have to ask a question in a competency interview (or almost any in-depth interview, for that matter), it should be this one:

  • "What do you consider to be the top three key competencies for this position?"

Or, stated in another format:

  • "What do you consider to be the top three critical success factors for this position?"

Note that with both questions, you are hitting on hot button phrases ("key competencies" and "critical success factors"). In fact, if you ever hear the phrase "CSF" being used in a business setting, they are likely not talking about a "Captivatingly Stunning Female" but rather about "Critical Success Factors." Or "CSF's" for short.

Either question will drill to what the interviewer considers to be the key competencies for the position. It will then be your responsibility to answer how you fit each one of these competencies. There are three approaches you can use to answer:

  1. Answer the three competencies in summary format as your response to their reply.

  2. Answer each of the competencies in your following interview question responses.

  3. Post interview in your thank you letter.

You must be ready to align these competencies with your background in order to win the position. Don't worry though, since almost none of your competition will be going this extra step. Just by making a sincere and focused effort, you will set yourself far apart from the field.

P.S. Don't be surprised when you get a different answer to this question from each interviewer. Seldom is an employer so well organized and process driven that all of the interviewers are in complete synch on the top three competencies needed for each position. But use that diversity of opinion as an opportunity to emphasize those aspects of your background that are the most important for each individual interviewer.     Back to the List

 

 

The Behavioral Answering Technique

From your side of the desk, the behavioral interviewing approach can appear somewhat difficult at first. The interviewer will be consistently drilling down to specific examples in your past. When you have difficulty coming up with a specific example, a well-trained behavioral interviewer will not let you off the hook, but will provide you with a prompt to continue thinking until you can provide an example. The dreaded silence which follows can be uncomfortable. Very uncomfortable. Unless you are prepared in advance.

As you consider the variety of questions which can and will be posed over the course of a series of interviews, keep in mind that you will not always have the right answer to every question. But if you are well prepared, you will have a variety of examples to draw from which will give you the background to formulate your answers.

The Behavioral Answering Technique involves answering questions with specific examples, whether or not you have been asked to provide them. This technique works in lockstep with an interviewer who is following a behavioral interviewing approach, yet it works even better with those who are not. Because you will always be providing examples and stories which make you a real person. With real experiences. Real experience that can benefit a future employer.

So as you go through the exercise of interview preparation, carefully consider all questions in an "example" format. Keep in mind the "Can you give me an example . . . " follow-up that is the cornerstone of the behavioral interviewing approach. Be prepared to use examples from your work, classes, and extracurricular activities. And be ready to offer up not just any example, but your very best example. Back to the List  

   

 

The Compelling Story Technique

Once you have grown accustomed to the Behavioral Answering Technique, you can expand your answers by turning your examples into compelling stories. Instead of merely providing an example that suits the question, weave the example into a compelling story with personality, flair and interest. Captivate your audience by providing the details and nuances that bring your story to life.

Consider yourself the author of a piece of fiction. As you put your plot into words, you must give life and meaning to the characters and surroundings. Provide the same in telling your compelling stories. Build the framework and background for the story. Add the elements of interest and intrigue. Give the plot twists. And show how our hero (you) saved the day in the end.

We all have compelling stories in our past. We tell them to our friends, our family, our loved ones. We laugh. We cry. And our hearts yearn for more. Yet we sometimes lose these stories over time, or bury them in our long-term memory bank, only to dredge them up at reunion time.

The key to retaining these compelling stories for your interviewing is to write them down. Go over the questions and bring to mind the stories you can weave to provide your example in living color. And as another compelling story occurs to you or as you find yourself in the telling of another interesting tale, ask yourself if the story will provide potential substance in your interviewing. If so, write it down.

After a period of time, you will have a collection of compelling stories to guide you through your interviews. As you become proficient in angling these stories to fit your needs, you will find yourself steering to these stories to illustrate your points.

One example of a compelling story was told to me by a recent grad, who answered my question about her organization skills by telling me how she planned and organized the alumni dinner during homecoming weekend, including full details of the management of twenty different student volunteers and coordination with six different campus departments. The event was a resounding success, but there were several challenges which she needed to overcome. And each of these challenges provided a compelling story of its own, as she was able to show her ability to plan, organize, and develop a team toward eventual success. In the end, she received a personal letter of recommendation from the President of the university, which she presented to me as validation of her extraordinary efforts.

Another compelling story was given to me by a current student in reference to a question about his lower than expected grade point average. He related to me the amount of work which he had put in to finance his college education, averaging thirty hours per week and occasionally putting in as much as fifty hours per week. He was eventually promoted to department manager, even though the employer knew he would be leaving after completing his degree. He recounted the story of the meeting with the employer in which he tried to back away from the management responsibilities, asking that one of the other department employees be promoted. The employer called in the four other workers in the department, who each personally asked that he take on the job as their manager. This student successfully shifted the focus from his lower than expected grades to his outstanding performance on the job by the use of a compelling story.

How do you know if your story is connecting with the interviewer? By eye contact. This is where the interviewer will show their interest. If you are not connecting with your story, decrease the amount of detail and drive home your point quickly. Depending on the personality type of the interviewer, you may need to adjust the length of the story, yet compelling stories work with all personality types. With the extreme driver or analytical personality types, you will need to keep the details to a minimum, while quickly making your point. Usually two or three shorter stories are better than one long story. At the other extreme, for feeling personality types, you will perform better with a longer story and more details. How do you detect the difference in personality types? By continuously striving to stay personally connected with the interviewer. If this connection appears to be lost or fading during the telling of a compelling story, shorten the story and come to your point quickly. On the other hand, if you have a captive audience who is hanging on your every word, provide all the necessary details.

The key to using compelling stories is that stories are remembered. Stories are what make you human. Stories are what put a face on you in the mind of the interviewer. And stories are what they will come back to when you are being sold to others internally. When that time comes, you have given your interviewer ammo for helping others to see why you should go on to the next step in the hiring process. Or be offered the job.    Back to the List

   

 

The Pregnant Pause Technique

If you are succeeding in presenting a series of compelling stories during the interview, you will likely develop a rapport which places the communication on a more interactive level.

However, as you are presenting information during the interview, you may need to test the waters with the length of your answers. This can be done easily with the Pregnant Pause. As you are telling a story or example, pause at the conclusion of the story. This will be the cue to the interviewer to take back control with another question or redirection of the original question. But if the interviewer continues eye contact during the pause, use this as a cue to go on and provide another example.

Most interviews do not have established ground rules, agendas, or programs. They can and do change and adapt based on the interaction between the interviewer and interviewee. So how long should your interview answers typically be? It is always a good idea to keep your answers within a two minute maximum. But you will have no idea at the outset if the interviewer has two questions or twenty. By proper use of the pause, you give the interviewer the opportunity to stick with their overall plan and schedule. And, if appropriate, you can continue to give further details or an entirely new example.

A side note to the pause is the converse reaction--an interviewer should not have to interrupt your answer. If you are interrupted, give control back to the interviewer. Take it as a tip that you will need to shorten and tighten up your following answers.

One additional side note: never interrupt or finish a sentence for an interviewer. Even if they talk extraordinarily slow, be patient. Remember, they are the one who holds the ticket for admission.     Back to the List

 

 

 

 

The Quotable Quotes Technique

If you want to add credibility to what you say about yourself, tell the interviewer what other people have said about you. The best quotes are not words they others have said about you to you, but about you to others. The best way to provide this information is to quote the other person, referring to yourself in the third person:

"My boss always said that if something needs to get done, give it to Jane and you know it will not only be done right away, it will also be done right."

"My professor once told my academic advisor, 'Tim is the one person I can continuously count on to give a 110% effort in every class.'"

"My coach called me 'The Dave' and coined the phrase, ‘Give it to The Dave’ when he had a game that needed saving. Even now, after I’m no longer on the team, he still uses ‘Give it to The Dave’ as his way of saying that it’s time to put in the closer to win the game."

When you can quote what others have said about you, you have elevated the view of who you are to the shoulders of others. From that vantage point, your value increases substantially. Take note of what others say about you. And be ready to quote the quotables.      Back to the List

 

 

 

The Hero Technique

Has there ever been a time in your life when you saved the day? “Hero” stories almost always make compelling interview stories. Was there a time when you put in the above-and-beyond effort? Or maybe a time when you did something that dramatically changed the course of events (for the positive, of course). Or perhaps even a time when you were a true hero, by saving someone’s life or an act or great bravery? If so, work the story into your collection of compelling stories.

The difficulty with true hero stories can be in finding a successful bridge to the story. But with careful thought, you will find ample opportunities.

A recent interviewee told of the time when he literally saved someone from drowning in a lake, while cutting his feet on sharp objects trying to get to the drowning victim. This story came after a question about reaching goals in his life. Not sure how he got there? His bridge (after telling about his career goal of working for our company) was to say that he was very strong at keeping focused on the goal and not letting side issues deter him from achieving the objective. And he then went on to tell the story of how he saved the drowning victim, in spite of injuring himself in the process. He only realized he had cut his feet after he had carried the girl out of the lake. Thus, his focus is confirmed and the story is now ingrained in me, probably for posterity.

Another interviewee told of the time that she was given a surprise party by a customer of the company she worked for. They were all so appreciative of the hard work that she put in that they gave her a going away party when she went back to school. This story was given in response to a question about how responsive she was of the needs of others.

Another interviewee told of the time that he hit the game-winning RBI in the final game of a softball tournament. He told the story in response to a question about teamwork and did it in a way to show that all the members of the team had contributed to the final outcome, even though he was the one that was carried off the field by his teammates. He used it was an example to show how he valued the bonding of the team and how each member was able to perform at a much higher level than would have been possible individually.

And finally, another interviewee told the story of sinking the eight-foot putt for victory on the first hole of sudden-death playoff in a golf tournament. He was asked a question about his ability to handle pressure and he used the story to show that he actually thrived on pressure and performed at his peak while under pressure.

Hero stories play well in the minds of interviewers. We all love to hear a good story and hero stories are often some of the best. Think about the times in your life when you were the hero. And begin to weave your hero story (or stories) into your interviewing answer repertoire. Back to the List

 

 

 

The Successful Vagabond Technique

There is a very simple key to successful interviewing which I learned from a couple who successfully traveled around the world on a sailboat. While not requiring a great deal of money for their journey (most of their needs were supplied by the wind and the sea), they did occasionally have need for provisions. So when they made a stopover in the port of a distant land, they would often seek short-term work, usually just enough to replenish their supplies. To compound the difficulty of this task, they were always foreigners in a foreign land, seeking limited-term work, and asking at or above the local prevailing wage. Yet they were always successful.

Their secret? Confidence. Simple confidence. Confidence in who they were. Confidence in what they could do. "I can do this job and do it well." They did not go begging for work. They would walk into a company with confidence that they would be able to make an immediate contribution. Confidence that they would be profitable employees. And their confidence came through loud and clear. They found work in every port, near and far.

Every company, whether in the U.S. or abroad, seeks confidence when considering hiring new employees. If you lack it, you will be refused. If you show confidence, it will cover for a multitude of shortcomings in other areas. Lack work experience? Confidence will overcome. Confidence is the great counterbalancing factor for entry level college grads.

When I am interviewing college students for entry level opportunities at my company, one of the first things I look for is confidence. The confidence factor is one of the most quickly recognized skills in the brief on-campus interview and one of the most highly reliable predictors of future performance.

So how do you gain this confidence? Through preparation. Knowing who you are and what you can do. And practicing. Over and over. Until you are not only confident in yourself, but also able to project that confidence to others. I must also be confident in your ability to do the work. Then, and only then, will I be willing to invest in you.     Back to the List

 

 

 

How To Never Be Nervous Again

If even the thought of interviewing makes you nervous, it's important to get that emotion under control. The interview is your opportunity to be at your best. If you allow nervousness to control your presentation (or lack thereof), your image may be forever shrouded in the cloud of nervousness that blocked the interviewer's total view of who you are.

Why do we get nervous? Because of the unknown. We are seeking approval, but we are unsure of ourselves and how we will be perceived. We are afraid we won't get approval, which makes us nervous. And to compound the problem, our increasing nervousness makes it even more difficult to gain that approval, thereby compounding the basis for our fears. Uncontrolled, nervousness can destroy our ability to effectively interview.

But it doesn't have to be that way. The next page has a simple technique that you can apply to overcome your nervousness in any interviewing situation. It is a technique that I personally use in overcoming my own nervousness, and it will work equally well for you.     Back to the List

 

 

 

 

 

The Rowboat Technique

In my public speaking, I am often confronted by crowds of hundreds and sometimes even thousands. Do I get nervous? You bet. Every time. Is anyone aware of my nervousness? Not unless they see me in the few minutes before I go on stage, before I have successfully applied the Rowboat Technique. This simple technique allows me to overcome my fears and successfully speak before thousands of people I have never met before. And it will help you in meeting with and speaking to people you have never met before in the interviewing situation.

The Rowboat Technique is a simple contraction of the abdomen in combination with rhythmic breathing that will allow you to fully overcome your nervousness in any situation. To understand how to use this technique, sit forward in a chair, arms outstretched, as if you are grabbing oars in a rowboat. Take a deep breath, then slowly pull back your arms and contract the abdominal muscle just below the rib cage. As you continue to let out air, roll the contraction of the muscle downward, just above your pelvic region, centering on your navel. Keep you muscles tight until all of the air has been expelled. Count to three (don't breathe in yet!), then inhale deeply. Repeat this simple process two or three times and you will find that your body is completely relaxed.

To better understand the Rowboat Technique, stop by the gym and sit down at one of the rowing machines. You will gain a firsthand feel for the relaxation brought on by the series of muscle contractions and deep breathing that comes naturally during this type of workout.

So how can this apply with interviewing? Obviously, you don't want to go through all the visual animations in front of the interviewer, but you can still effectively apply this technique. Simply take in a deep breath through your nose, then contract your abdominal muscles in the "top to bottom roll" discussed above as you slowly exhale through slightly parted lips. Hold it at the bottom, take in a deep breath, and you are ready to go. If you are still nervous, simply repeat the technique one or two more times. Even if you are not nervous at the time, it is always a good idea to use this technique as you are waiting to meet with your interviewer. During the interview, you can use it while the interviewer is speaking to keep any potential nervousness in check.

What if you are overcome by nervousness while answering a question? Simply pause, take a deep breath, exhale and contract, then continue. Your nervousness will be noticeable to the interviewer (due to the pause in your answer), but the five-second drill will also show that you are seeking to control your nervousness. If you are able to successfully overcome, I will never hold that pause against you. I will admire your self-control and the positive, proactive action you took to put the interview back on a successful track.

This technique is virtually unnoticeable to anyone nearby. I make it a habit to apply this technique several times before going on stage, whether I am feeling nervous or not. You could be seated next to me and be completely unaware of what I am doing. Yet I will effectively put away all my nervousness and prepare myself for a dynamic presentation. You can do the same in preparation for your interview.

Why does it work? Very simply, the muscle contractions prevent the introduction of chemical imbalances into your system that can cause nervousness. The deep breathing helps to dissipate any chemicals that have already been released. It forces the body to prepare physically for the upcoming task. The body begins to focus on producing positive endorphins that will be needed for the anticipated "rowing" ahead. And this exercise will give your mind the opportunity to focus positively on the actual task of interviewing.

You can use this technique in a variety of circumstances in which you need to focus your mind and body: overcoming anxiety, anger, fright, tension, nausea--even a simple case of stomach butterflies. You can overcome interviewing nervousness, and much more, just by using this simple technique. If you haven't already done so, give it a try right now!     Back to the List

 

 

 

 

Ten Tough Interview Questions And Ten Great Answers

Mental fear of the unknown is often what produces the physical symptoms of nervousness. In addition to preparing yourself physically, you also need to prepare yourself mentally. The best way to prepare mentally is to know what may be coming. Fear of the unknown can only exist when there is an unknown. Take the time to understand some of the "standards" when it comes to interviewing questions.

The following are some of the most difficult questions you will face in the course of your job interviews. Some questions may seem rather simple on the surface--such as "Tell me about yourself"--but these questions can have a variety of answers. The more open-ended the question, the wider the variation in the answers. Once you have become practiced in your interviewing skills, you will find that you can use almost any question as a launching pad for a particular topic or compelling story.

Others are "classic" interview questions, such as, "What is your greatest weakness?" Questions which most people answer inappropriately. In this case, the standard textbook answer for the "greatest weakness" question is to give a veiled positive--"I work too much. I just work and work and work"--which ends up sending the wrong message. Either you are lying or, worse yet, you are telling the truth, in which case you define working too much as a weakness and really don't want to work much at all. Think about it.

The following answers are provided to give you a new perspective on how to answer tough interview questions. They are not there for you to lift from the page and insert into your next interview. They are there for you to use as the basic structure for formulating your own answers. While the specifics of each reply may not apply to you, try to follow the basic structure of the answer from the perspective of the interviewer. Answer the questions behaviorally, with specific examples that show clear evidence backs up what you are saying about yourself. Always provide information that shows you want to become the very best _____ for the company and that you have specifically prepared yourself to become exactly that. They want to be sold. They are waiting to be sold. Don't disappoint them!

1.      Tell me about yourself.
My background to date has been centered around preparing myself to become the very best _____ I can become. Let me tell you specifically how I've prepared myself . . .

  1. Why should I hire you?
    Because I sincerely believe that I'm the best person for the job. I realize that there are many other college students who have the ability to do this job. I also have that ability. But I also bring an additional quality that makes me the very best person for the job--my attitude for excellence. Not just giving lip service to excellence, but putting every part of myself into achieving it. In _____ and _____ I have consistently reached for becoming the very best I can become by doing the following . . .

  2. What is your long-range objective? Where do you want to be 10 or 15 years from now?
    Although it's certainly difficult to predict things far into the future, I know what direction I want to develop toward. Within five years, I would like to become the very best _____ your company has. In fact, my personal career mission statement is to become a world-class _____ in the _____ industry. I will work toward becoming the expert that others rely upon. And in doing so, I feel I will be fully prepared to take on any greater responsibilities that might be presented in the long term.

  3. How has your education prepared you for your career?
    As you will note on my resume, I've taken not only the required core classes in the _____ field, I've also gone above and beyond. I've taken every class the college has to offer in the field and also completed an independent study project specifically in this area. But it's not just taking the classes to gain academic knowledge--I've taken each class, both inside and outside of my major, with this profession in mind. So when we're studying _____ in _____, I've viewed it from the perspective of _____. In addition, I've always tried to keep a practical view of how the information would apply to my job. Not just theory, but how it would actually apply. My capstone course project in my final semester involved developing a real-world model of _____, which is very similar to what might be used within your company. Let me tell you more about it . . .

  4. Are you a team player?
    Very much so. In fact, I've had opportunities in both athletics and academics to develop my skills as a team player. I was involved in _____ at the intramural level, including leading my team in assists during the past year--I always try to help others achieve their best. In academics, I've worked on several team projects, serving as both a member and team leader. I've seen the value of working together as a team to achieve a greater goal than any one of us could have achieved individually. As an example . . .

  5. Have you ever had a conflict with a boss or professor? How was it resolved?
    Yes, I have had conflicts in the past. Never major ones, but certainly there have been situations where there was a disagreement that needed to be resolved. I've found that when conflict occurs, it's because of a failure to see both sides of the situation. Therefore, I ask the other person to give me their perspective and at the same time ask that they allow me to fully explain my perspective. At that point, I would work with the person to find out if a compromise could be reached. If not, I would submit to their decision because they are my superior. In the end, you have to be willing to submit yourself to the directives of your superior, whether you're in full agreement or not. An example of this was when . . .

  6. What is your greatest weakness?
    I would say my greatest weakness has been my lack of proper planning in the past. I would overcommit myself with too many variant tasks, then not be able to fully accomplish each as I would like. However, since I've come to recognize that weakness, I've taken steps to correct it. For example, I now carry a planning calendar in my pocket so that I can plan all of my appointments and "to do" items. Here, let me show you how I have this week planned out . . .

  7. If I were to ask your professors to describe you, what would they say?
    I believe they would say I'm a very energetic person, that I put my mind to the task at hand and see to it that it's accomplished. They would say that if they ever had something that needed to be done, I was the person who they could always